I received the incorrect product

If you think you've received the incorrect product, begin by checking that the product you received matches the product in your order confirmation. The order confirmation was sent to your email soon after you made your order.

If the product you received matches your order confirmation, you can double-check the model number of your device to see if you ordered the correct product. Below are guides on how to find your model number:

Android phone
Samsung Galaxy Tab

If the model number doesn't match the product you ordered, you can make an exchange of the product. Here are instructions for how to do that: https://help.skalhuset.se/en/exchange-of-product

If the product you've received and the order confirmation don't match and you've received the incorrect product, send a picture of the product you received, along with your order number, to support@skalhuset.se and we'll help you further via email.

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