If you want to make a complaint about a product, contact us via email with the following information:
- Enter "Complaint" as subject
- Your order number
- Which product the complaint applies to
- A detailed description of what is wrong with the product
- A couple of pictures or a video showing the problem
To make a complaint, send an email to firstname.lastname@example.org or click on "New support case" at the top right. If your complaint contains all of the above, the complaint will be faster to handle. If any of this is missing, we will request that information, which means the complaint will take longer to investigate.
Most complaints can be resolved via email, we therefore ask you NOT to make any returns before you have been in contact with us via email. In some cases, we need to get the product back, in those cases this will be communicated with an approved complaint.
All products are checked upon packing and sending. If you receive a broken product, we ask that you report this within three days, and we will replace the product immediately. The product must not show traces of any kind of use. Should the product be out of stock, we will offer an alternate product.